Frequently Asked Questions


Music to Radio

  1. How can I see which radio stations are included in the packages?

    Visit the PRICING page to view the available packages, their prices, and the stations contained in each package.

  2. Do you provide the contact information for each radio station?

    The YANGAROO Music Direct Terms & Conditions prevents us from disclosing end user contact information to any third parties. You can view the names of the individuals registered at each station on the DESTINATIONS page after selecting your packages and by accessing REPORTS after the release has been sent. Now that you know the name of the person you need to talk to about your music, you can simply google the station call letters to find the phone number and ask for that person.

  3. I've used YANGAROO Music to delivery my release to radio. When will they start playing it?

    YANGAROO Music provides access to your promotional release for radio programmers to stream and download in broadcast-quality (provided you upload your music as a broadcast-quality wav file). There is never a guarantee your release will be listened to by a programmer, or played on air. That depends on the quality of your music and what the radio programmer is looking for. However to increase your chances of airplay, it is strongly recommended you hire a radio tracker/promoter to communicate on your behalf about your release to the stations selected for delivery. If you'd prefer to follow-up on your own, here's a tip sheet on how to work your track at radio

  4. How can I find out exactly when and where my music has been played on air?

    We provide a radio tracking/monitoring package via Nielsen's BDS Radio service as an optional add-on that will provide you with 8 weeks of airplay reporting data detailing exactly which Nielsen monitored stations (terrestrial, satellite, and online) have played your songs, how many times, and the size of the audience for each spin. If there is any airplay history prior to this current release to radio that data will be provided for the song as well. There is a Tracking step when creating your release where this additional service can be selected.

  5. YANGAROO Music only allows me to upload wav and mp3 files. Which type is best?

    Radio holds very high standards for the quality of audio they play on-air. Wav is the standard uncompressed digital file format suitable for radio. The compression used in converting music to mp3 degrades audio quality. Distributing a less than pristine audio file will limit your chances of gaining airplay, especially with satellite and HD broadcasters. We highly recommend that your track be sent in full wav format. In short, the higher the quality of the submitted track, the better it will represent your music, increasing the chance for consideration by programmers. Note: the source must be CD quality. Converting an mp3 to wav does not improve audio quality.

  6. I have my music on CD. How do I get a wav file for upload?

    There are a number of ways to extract a wav file from a CD. One popular method uses iTunes. If you don't have iTunes, you can download/install it for free here: www.apple.com/itunes. Under preferences, select "advanced", then "importing". Change the toggle beside "Import Using:" to "wav encoder". Put your CD in the drive and iTunes will display the tracks on your CD. Select the track(s) you'd like to convert and click the "import" button. The wav file(s) will be located in your iTunes music folder.

  7. Which people at each radio station will have access to my music?

    Typically it will be the Program Director and/or Music Director that can log in to YANGAROO Music and stream/download your music. There are, however, many stations that include Specialty Show Programmers, Mix Show Programmers, DJ's, Morning Show Producers, and more.

  8. Are radio stations receptive to receiving new music digitally?

    Yes. YANGAROO Music is used by all major labels, and many independents across North America. If you listen to the radio, much of the new music played was delivered digitally. Using YANGAROO Music allows delivery access equal to the major labels.

  9. I don't have a label logo. Can I still proceed?

    Yes. Enter the name of your label in text. If you don't have a label name, we recommend entering "Independent" in the label field.

  10. What kind of pictures are typically included with tracks?

    Usually the first image is the album cover or single image and the second is a photo of the artist or group.

  11. What kind of information is typically included in the "Release Information" field?

    Feel free to include any textual information that you feel will help your track get noticed or pique interest. Artist bio, album/track reviews, tour date listings, prior airplay, website links, etc. are all common examples.

  12. Can I use YANGAROO Music to send my music to radio and other industry professionals outside of North America?

    YANGAROO Music only offers servicing to radio stations and industry professionals in the United States and Canada. Upgrading to a Pro account allows you to import in custom contact lists, and we do have partners providing the service in Australia/New Zealand and Ireland.

  13. Will my personal information, eg. email, address, phone number be sold or given to any other organization?

    No. The YANGAROO Music Terms & Conditions prevent us from disseminating your personal contact information to any third parties.

  14. How are recipients notified that my music is available on YANGAROO Music?

    Each user in your list of selected destinations will receive a YANGAROO Music email notification when the release is sent.

  15. Where can recipients find my music on YANGAROO Music?

    By default, all available tracks will be listed in chronological order with the most recent at the top of their YANGAROO Music Library. Recipients can also find your release by searching for the artist or release title.

  16. Is it better to deliver a single or my full album?

    For the most part, commercial radio stations prefer to be serviced with the single only. Given the volume of new music sent to them, programmers simply don't have the time to listen to your entire album and choose the songs they want to play on air. College and non-commerical radio however, prefer the option of choosing what they feel are the best songs on an album instead of being told what the single is. In short, if you're sending your music to commercial radio, send a single; if you're sending your music to college radio, send the full album.


Video to Television

  1. What are the broadcast specs required for broadcast video delivery?

    The broadcast specs are detailed on this page: www.yangaroo.com/uploads

  2. What is Closed Captioning and why do I need it?

    Closed Captions (CC) are the text that appear on a video, which contain dialogue and audio cues such as music or sound effects. The purpose of closed captions is to make video accessible to those who are deaf or hard of hearing, for viewers whose native language is not English, and for when the audio cannot be heard due to noise (restaurants, public spaces, etc.) or a need for quiet (libraries, hospitals, etc.).

    All final broadcast deliveries MUST be closed captioned.

    The FCC requires the majority of English and Spanish programming seen on broadcast TV in the United States to be captioned. The CRTC requires the same for Canadian broadcasts.

    Closed Caption Requirements:

    • SD: CEA-608 (Line 21) or DTV-608 (QuickTime close caption track) required.
    • HD: CEA-608 or DTV-608 required. CEA-708 and DTV-708 are optional.
    • Captions need to be the last step in creating/submitting a final master, as you cannot edit a video once captions have been applied or they will be lost.

    How To Caption Your Video:

    Work with An Expert

    Your existing production house might offer this service. Ask them for more information, but make sure they are captioning correctly and digitally! You don't want to lose time having the file rejected due to incorrect captioning or because of a loss of quality due to 'old style' bounce to tape captioning.

    YANGAROO Captioning Services. YANGAROO can also closed caption your video. You'll find this option in the Media Services step when creating your release.

  3. Are there more video destinations available than what I see in the Destinations step?

    Yes! With a Pro upgrade, you will have access to our full database of music industry promotional destinations. A listing of the main music destinations can be viewed on this page: www.yangaroo.com/prodestinations More info and the option to upgrade to Pro can be found here: Upgrade To Pro.

  4. Am I able to submit music video to TV networks outside of North America?

    Yes, but you'd need to upgrade to Pro. See question #3 above for more information.

  5. What is the Comments & Approvals button I see beside my release on the Dashboard?

    This is where you will be able to view any approvals notices networks you've submitted to have posted on the release, and any comments they may post about edits/censorship that is required, or general feedback on the video.

  6. My video contains explicit language and content – should I be submitting a clean version only?

    Yes and no! If you're submitting to one of the Viacom networks (BET, CMT, MTV), you can submit the explicit version (without closed captioning) and upon acceptance their Standards & Practices department will review the video and post a list of edits they will need before playing it on air. Other TV broadcasters will typically expect you to submit a clean, broadcast ready video file. Remember, YANGAROO provides post production services including editing and closed captioning, you can order these services from the Post Production Services step when creating your release.

  7. What are the chances of an emerging artist getting a music video played on a national TV broadcaster?

    Much better than you might think! In many cases acceptance/pass notices are posted by the broadcaster to the submitter on the YANGAROO Music platform, so to a large extent, we're able to see what's being accepted and what's not. In the past few years we've filtered out all video submitted by major labels and found that indie videos were accepted at a staggering rate of 78% in 2017! This means that if your video has the production value that's right for TV and the song is appealing, chances are very strong it will be accepted for national airplay.

  8. How can I find out exactly when and where my music video has been played on air?

    We provide a television tracking/monitoring package via Nielsen's BDS service as an optional add-on that will provide you with 8 weeks of airplay reporting data detailing exactly which Nielsen monitored video stations (terrestrial, satellite, and online) have played your songs, how many times, and the size of the audience for each spin. If there is any airplay history prior to this current release to radio that data will be provided for the song as well. There is a Tracking step when creating your release where this additional service can be selected.

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